3 tips to help you choose a Call Center Headset

Call center headsets work ideally in places where many phone calls are held at the same time.

Having the right equipment is essential because it serves to increase employee productivity.

How to choose the right headset? Below are three tips to help you make a choice.

1. Working environment

If the call center has already been designed to minimize the background noise, then you can prioritize other features like design and optimum audio clarity while selecting the headset.

2. Comfort

A headset designed for comfort will be ideal because a call center agent typically spends around 8 hours a day or night taking calls. So it is important to select a headset that is lightweight, and adjustable. Key features to look for are comfortable ear cushions, lightweight headset frames, and leatherette ear cushions for comfort and hygiene.

3. User experience

If an agent does not have much experience with audio devices/headsets, then you have to ensure that you provide that agent with a headset that is fairly easy to use.

Raytalk can provide a wide range of audio accessories,any further questions please feel free to contact us!